FAQ

How much does it cost to create a website?
Well, our prices depend on so many factors. It would be impossible to say it in one sentence. Avoid any web developer who can answer this question without a long discussion. To get a better idea of the cost of the website you need to build:
1. Send us your message through our contact form or give us a call.
2. Answer a few questions regarding the nature of your website, features, design etc.
3. We’ll provide you with a ballpark figure based on our initial discussions.
4. If you are happy, we’ll proceed and come up with the final quote.
Free advice! Avoid any developer who gives you a quote instantly. Giving a quote instantly without proper discussion is Impossible.
Why should I hire a professional web development company like TWT when I can get my work done by a freelancer or a relative/friend who can do it for a more competitive price (sometimes even free) ?
With the tools and development kits available in the web, anyone with little or no knowledge about web development could create a website and have it up and running in minutes. So, what is it that the professional web development companies offer?

These companies provide best-in-class web development solutions, adopting the latest development tools and strategies to ensure that the look and feel of your website not only attract more visitors but also allures them to pay a visit often. Web development professionals have the ability to transform your business ideas into innovative and intuitive websites that helps you reach out to your customers in the perfect way.
What is your response turnaround time?
We will respond to all the emails quickly. Approximately the first response can be expected within 90 minutes in our working hours. Within 24 hours all the first responses will be executed.
What If I am not satisfied by your service?
Oh No! We really don’t hope for that. But as per our business agreement and policy, the unsatisfied customer will be paid off within 90 days(It normally takes that time to get our accounts set right and return the funds to you).
What are your payment steps?
Mostly we ask for 50% of the project value at the time of starting the project. After the design is approved and the coding is started we ask for 30%, then we’ll show the website from our server. Once the website is approved, you need to pay the balance to enable us to transfer the website to your server. For projects with high value, we are happy to discuss and receive payments in 3 or more installments. Yes, we are here to sort it out. Let’s talk! Although we don’t think you’ll want to, this clause means that you can cancel the agreement at any point in time during that one year period, for specfic reason.
Do you offer domain registration and website hosting services?
No. We don’t do domain registration and hosting services. But we would love to assist the purchase of domain and hosting, based on your requirements.
How much time will it take to complete the website?
Normally, the time taken to complete a web assignment can be decided by the client. We can help you get the web assembled for you if you have a time limit in mind.
Does ColorWhistle provide Copywriting Services? How about photography?
We don’t do this directly. If your project calls for a video, copywriting, photography, let us know. We will be happy to make a recommendation. We have a good network of creative people we work with.
Will I have a say in the graphic design process?
Definitely, Our goal is to satisfy you and your input is very important to us. You can give us any site that you like and we will be happy to emulate and still come up with a site that will be consistent and will represent your whole brand.
What payment modes do you agree?
We prefer wire transfer. However, we accept payment via PayPal payments (accepts all major credit and debit cards).
Can you build apps for both iOS and Android?
Yes, most of the apps we make support both iOS and Android mobile platforms. It’s common for people to want their applications to work across web and mobile devices, so we use development frameworks such as React and React native that enable us to quickly support both platforms.
How do you make sure you build what I want, and don’t get it wrong?
We don’t just blindly begin building your requirements; we start by having a meeting to understanding the commercial factors that are driving the need for your project. We want to get to a position very quickly where we know enough to challenge you on the assumptions you’ve made about the features you require. Once we understand your business, we go to lots of effort at the start of a project to work with you, and scope out your requirements in detail. You don’t just want us to tell you that we understand your project, we need to prove it to you. This is why we will often create a 10+ page requirements specification, with wireframes where appropriate, before we design a single pixel, or write a line of code.
What kind of support will I receive throughout the development process?
You will be assigned a dedicated project manager, who will be your primary point of contact throughout the development process. All of your requests and questions are managed through our support portal, to ensure we give you a swift response, and your work is prioritised appropriately. We also offer a range of support and maintenance options to ensure we are responsive to your requests after the launch date.
Will I own the source code?
Yes, you will be assigned appropriate copyright or licence rights for the bespoke code that we write for your project. We are transparent with intellectual property rights, and you will have the opportunity to review our code ownership terms before the project begins.
How long will it take to build and launch my app?
Many factors contribute to launching a successful project, and some requirements may result in the project taking longer to develop than others. that condition we discuss with clint with all the factors and make changes in timeline, effort cost etc.
Can you deliver my project quicker?
n some cases yes, in others, no. Can nine women deliver a baby in one month? This analogy can be applied to tech projects too.

Sometimes, by dedicating more developer resource to a project, it can be completed much faster. But in other situations, we may be restricted by the project, technology or security requirements.

If you have a date requirement, contact us as soon as possible so we can do our very best to meet it.
Do you provide ongoing support, maintenance and updates?
Yes, we offer the option to engage us on an ad-hoc basis for support, or have monthly retainer options should you require a more consistent and reliable level of service.

ad-hoc support can work for projects that need minimal support as to avoid the need for fixed ongoing monthly costs. However, this can be at the expense of responsivity as requests are scheduled based on when our resource is available.

Most of our clients choose to have at least a small monthly support retainer to get the best responsivity, as dedicated time is scheduled months in advance. If you have a highly technical project with us, then we would recommend opting for a monthly support retainer to cover small ad-hoc changes, improvements, updates and support.
Can I make changes to my app or website after its launched?
Yes, in fact, we highly recommend that you begin by launching the simplest possible version of your vision first and continue to adapt it over time. This staged approach is called launching a "minimum viable product" (MVP).

The idea behind launching an MVP is that you’ve inevitably made assumptions, and you can’t test these assumptions until you release something to the world. By releasing a lean first version, you can test your assumptions and use this information to decide on the priorities of future requirements. It reduces engineering waste.

We have some options around making future changes to your app or website.

You can either commission us to update your app or website on a project-by-project basis, whereby we specify, quote, schedule and finally deliver a fixed set of requirements as-and-when you need them. Or, we can take an AGILE approach whereby we schedule in a certain amount of developer time each month to constantly improve things for you. Both approaches have merit, and it’s likely that you will know instinctively reading this as to which is right for you.
Do I need to test my app or website?
Yes, we will need your support with testing the project, please.

We have processes for testing and quality assurance, but the way that we think and use your app, is different to how you will. You defined the project, and you know what you want better than anyone, so you’ll probably use and interact with what we’ve built in ways that we couldn’t have predicted.

Even if everything works 100% perfectly when we hand it over to you, you will need to check that everything works as expected to sign-off on the work with confidence that we've delivered the project to meet your specification.

Testing and achieving sign-off will require some time investment at the end of a project, and potentially at intervals across the life of the project too – So make sure that you set aside some time in your diary for when it’s needed.
I have a question that isn’t listed here
Please, let us hear it! mail us at: info@twtindia.in or visit the contact us page & fill the contact form.
I want to develop a e-commerce website for my business how much it would cost me?
The development of a new website for your business will cost as per your requirements of the design and features. The website can be developed in a range from simple, standard, and customize. The costs will depend upon that and can be decided after a proper understanding of your business requirements.
want to change the current design of my e-commerce website. Can you suggest something better?
Absolutely! Your current website design can be changed and made up-to-date as per your requirements. Our UX design team will review your current website layout and provide suggestions for improvements required.
How much customization is possible for my new website?
It’s is possible to build a fully customized website as per your requirements. All the features, functionalities, and design can be developed as per the suggestions made by you.
After my website is developed if I need changes in the design or features. Will it be possible to do it?
Yes, it’s possible to make changes in the design or features even after the website is developed. Though the change in design or features will add to the total costs.
What if there’s any problem after the website is built and gone live?
No worries, any problem occurring after the website is built and gone live will be taken care of by our efficient development team. We provide free 1 month support after the development of your website.
What eCommerce platform will be used to build my eCommerce website?
We have experts on Magento eCommerce, woocommerce and Shopify to build eCommerce websites.
What’s the difference between a template and a fully custom site?
A website template is a pre-designed layout for a website. A website template gives designers a relatively simple way to plug content into a website without having to build the website from the ground up. Templates lower the overall website development cost as you don’t need to create the designs from scratch but you won’t have unique design and there will be limited functionality. While custom websites are built from scratch based on unique business needs without the use of any premade templates. Custom websites cost more than template websites but your design will be unique with more custom features around your business needs
Do you offer satisfaction guarantee for your services?
Yes, we are a result driven agency and we offer 100% customer satisfaction guarantee for our web design, development and digital marketing services. We strive to develop the best possible websites and give unmatched support services.
WHAT DO YOU CHARGE FOR YOUR GRAPHIC DESIGN SERVICES?
Prices depend on many variants, but you can be sure you are getting a great value for your design project. Design jobs are charged by the hour. Typical graphic design projects are $75/hr. or a flat $100 for a small to med setup job. We also bill in 15min increments for web work. If you have small changes to a pre-existing file that takes 5 min for a quick update, we will charge the min amount of $25. Web site work starts at $30 per hour. You won’t find that with some of our competitors. We encourage prospective clients to compare The Brand Affect with agencies producing the same level of work.
HOW DOES YOUR LOGO DESIGN PROCESS WORK?
During our initial logo meeting, we first begin by discussing the client’s ideas, target market, and uses for this logo. We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste. Sometimes the client already has a design concept in mind. Other times, they have no idea what they want. Either way, we make sure we have collected enough information before we begin work. Our logo design service is very straight forward. If you’d like to see extra concepts after our initial three ideas or if you need a couple logo designs for multiple companies our service can be priced according to your needs.
IS THE ARTWORK OUR PROPERTY ONCE PAID FOR?
No, not the actual artwork files unless agreed upon in the proposal. However, ALL approved web images and high resolution images purchased are 100% yours one the project is fully complete and paid for.
IS THE ARTWORK FOR MY LOGO SOMETHING FROM MICROSOFT CLIPART?
NO, we create and draw artwork from inspiration given in our meeting and style review.
HOW WILL I RECEIVE MY DESIGN PROJECT ONCE IT IS FINISHED?
A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on CD, dropbox, or through e-mail. We also keep a copy of your project on file for later updates or should you lose your copy.
DO I GET A VECTOR FILE FOR MY LOGO ONCE CREATED?
YES, you get EPS (vector), jpeg, png, and a word file that works like clipart. Our logo design can be used to complete stationery and brand marketing – including business cards, letterhead, envelopes, brochure design, websites, graphics for websites, direct mail design, email marketing, mailing labels, presentation folders, and any other designs your business may require.
HOW DO I CHECK ON THE PROGRESS OF MY LOGO JOB DURING DESIGN PROCESS?
Once deposit is received, normal turnaround for logo design is 14 days. We present the logos to the client at the black and white stage, then again at color stage, and wait for final approval before we save out all the files for you. The client logo files are their artwork and we are up front about this part of the process. We do save your work in case you lose the files or need them sent again.
WHAT IS THE CLIENT’S INVOLVEMENT IN THE DESIGN PROCESS?
As a non-agency, we listen to our clients from the start. We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have to help us get an idea of style before starting to work with new clients. During the design process, the client is asked to approve certain colors and fonts before work continues. Once the design project is ready for print we will submit a final proof for the customer’s approval before submitting to production. Once a job is in production, the job cannot be cancelled. At the conclusion of a project, the client may request the artwork in various formats if payment was made for design services.
I NEED SOMETHING DESIGNED YESTERDAY. CAN YOU HELP ME?
We can usually accommodate your rush job depending on how full our production schedule is however, a rush fee may be added. Call us to find out.
What is your video production process?
At TWT, we create meaningful and engaging videos for our clients. The entire video content is created and customized to cater to our clients’ needs. Whether you need a corporate video to improve your brand visibility or a product demo to market your services, our team excels in producing premium quality videos.

We help you create any type of video from scratch. From brainstorming different ideas to the final delivery, our process involves a series of meticulous animation and production stages.

Here is a quick summary of our process:

1. Understanding your business and marketing objectives

2. Story and script development

3. Storyboard

4. Voiceover

5. Illustration

6. Animation

7. Delivery

If you want more information about our process, we’ve explained it in detail on our video production process page. If that’s not enough, we’ll be happy to explain it over a call
How long does it take to make a video?
A typical 60-second explainer video takes 4-6 weeks to complete. If your project requires more complex animation, a larger collaborative team will be needed and will take at least 6-10 weeks to deliver. However, we also work on urgent projects when the need arises.
How much does an animation video cost?
TWT works with the best animators, storytellers and voice over artists. Due to the fact that every organization’s needs are different, there’s no fixed costs for every video. Our basic animated videos average anywhere between $5k and $10k, and our budget friendly option starts from $2k. Video production costs depend on the type of video you need, style of animation, and number of people needed to achieve the best results for your project.
We’ve prepared a pricing guide to give you more detail on how much an explainer video costs and what to expect. You can contact our team to get an accurate pricing for your project. We also provide a Startup Package which is especially designed to help small businesses and startups produce their own animated explainer videos. Ask for a quick price quote at info@twtindia.in.
How many revision do i get?
You’ll get unlimited revisions for script development. We want to make sure your story is well crafted and is the best it can be before moving forward. All other stages; storyboard, voiceover, illustration, and animation come with as many revisions as necessary (within reasonable limits) to make sure the final product is good.
How many people will work on my video?
Creating an effective explainer video is a time consuming task that involves a strong pool of artists and creatives. A dedicated team of writers, professional artists and animators work on every project. The team includes:

1. Story Lead

2. Storyboard Artist

3. Professional Voiceover

4. Illustrator

5. Animator

6. Sound Designer

We also work with professional models if you require a live action video.
How long should my video be?
A typical explainer video should be at least 60 seconds, and 90 to 120 seconds for more complex subjects. Because each client and topic is different, the actual length will depend on several variables.
Do i get full copyrights to the video?
Once the video is complete you own full copyrights to the video and you can use it as needed.
How do i get started?
You can reach us using our contact form or mail us at info@twtindia.in and we’ll provide a free consultation and gather details on your project. We’ll provide a quick quote for your consideration, and once we agree on pricing and delivery terms, we’ll draft an agreement to proceed.
What types of video you create?
TWT is proud to create engaging content for every step of a buyer’s journey. From animated videos to explainer and educational videos, we offer premium content to help you achieve your business objectives. We offer the following types of videos. You can also get in touch with us so we can help you find out the right style of video for your business needs.

1. Explainer Videos

2. Product Demos

3. Corporate Videos

4. Training Videos and Tutorials

5. Animated Stories

6. Sales Videos

7. Startup Videos

… and the list is endless

What style of videos can you do?
Character Animation:
A landing page with only static graphics and text looks boring and often fails to create any engagement. Animated videos, particularly character animations, are sure to give you more landing page conversions.

Motion Graphics:
Motion graphics animation is great for providing information in graphs, figures and stats. This is a great form of explainer video to simplify complex data so viewers can grasp and retain information.

Whiteboard Animation:
Whiteboard Animation is an intuitive method to explain complex ideas. This type of video works well for businesses, but the concept is more popular with non-profit organizations.

Live-Action & Mixed:
If you think animation alone will not do the job for your video marketing campaign, we also create live-action and mixed videos. These videos contain motion graphics and live video elements to produce a professional-looking video. However, the budget for creating live videos is significantly higher as it involves a production crew and paid actors.

Got something unique you need to be created? throw us in with the sharks and we’ll make you a tuna sandwich.
Do you offer original content?
We do not use stock art or royalty free pre-made characters. All characters are customized as per the needs and requirements of our clients. We provide some of the most affordable rates on the market for the quality we provide.
What can i achieve using video?
1. Improve your brand visibility

2. Deliver complex messages in a fun and engaging way

3. Promote your lesser-known products

4. Create engagement

5. Gain more subscribers to build your mailing lists

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